Day: February 4, 2022

The fact is if you are running a business, you’ll have customers who complain. Here are some ways you can pacify angry customers and turn the situation in your favor. Surely you have heard the old expression, “You can’t please Read More …

Our customer care automation solution allows you to improve customer service, reduce churn and cut operational costs. It maximizes the efficiency of customer care processes. How can customer care automation help? As product and service lines grow it can become Read More …

Written materials often bear the greatest burden for the communication of new ideas and procedures. Effective writing is the product of long hours of preparation, revision and organization. One book that follows its own rules is Strunk and White’s Elements Read More …

There’s an old saying that “a picture is worth a thousand words.” Life would indeed be difficult without paintings, photographs, diagrams, charts, drawings, and graphic symbols. These are some of the reasons why SHOWING is such an important form of Read More …

Spoken communication occurs in many different settings during the course of successful innovation and change. These may be divided into three main types: The formal and informal networks in which peers exchange information, such as professional associations, work units, work Read More …

Whether making a formal presentation at a meeting or writing a report or fact sheet, the following principles hold. Do not oversell or overstate your case. Make effective use of understatement. Outline the topic you are trying to cover into Read More …

Interpersonal communication is the foundation of human interaction. Its importance for innovation and change can hardly be overemphasized. In this section, communication from different viewpoints including listening and speaking is ex. Communication is a two-way process of giving and receiving Read More …

It is said in business that customer acquisition is an investment but profitability is built on customer retention. In other words, it typically costs you more to sell to a new customer than it does to a current one. As Read More …