UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE CERTIFICATE IN BUSINESS
INFORMATION TECHNOLOGY
CBIT102 BUSINESS INFORMATION MANAGEMENT
FULL TIME/PART TIME
DATE: APRIL 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a) Explain your understanding of the following terminology with regards to computer
hardware:
i. Hardware [2 Marks]
ii. Software [2 Marks]
iii. OCR [2 Marks]
iv. POS [2 Marks]
v. CPU [2 Marks]
b) Differentiate between RAM & ROM, clearly explain two functions of each in the
computer. [5 Marks]
c) Given you are an ICT Officer in your organization, explain FIVE key factors that you
would consider when selecting appropriate operating systems for your organizations
computers. [5 Marks]
d) Operating systems are sometimes referred to as Software Platform. Explain in detail
the reason for this alternative name. [5 Marks]
e) Outline FIVE key characteristics of Tactical information in any typical organization.
[5 Marks].
f) Outline FIVE examples of information systems that would be used at the operational
level of an organization. [5 Marks]
QUESTION TWO [20 MARKS]
a) Using a well labelled diagram and giving relevant examples, discuss the key
components of an information system. [10 Marks]
b) Explain FIVE reasons for office automation in an academic institution like KCA
University. [5 Marks]
c) Explain your understanding of the term Open-Source, explaining its advantages and
one example of Operating Systems under this category. [5 Marks]
QUESTION THREE [20 MARKS]
a) Differentiate between Commercial-Off-The-Shelf and Bespoke options when
acquiring software for an organization. [5 Marks]
b) Explain FIVE typical security threats that an organization’s Information System
resources are exposed to and for each case highlight an appropriate remedial tool. [10
Marks]
c) Explain your understanding of e-mail and highlight FOUR reasons why emails are the
main tool for communication in modern organizations. [5 Marks]
QUESTION FOUR [20 MARKS]
a) State and Explain FIVE desirable characteristics of information in an organization. [10
Marks]
b) Discuss FIVE application software that a student uses in the course of studies at KCA
University, detailed the areas of their application. [10 Marks]
QUESTION FIVE [20 MARKS]
a) Discuss FOUR system software that are critical to the normal functioning of a computer
system. [8 Marks]
b) CIA Triad is normally used by organizations as an information system security
benchmark model. Using a well labelled diagram, explain your understanding of the
THREE dimensions of CIA Triad and how they can be achieved. [7 Marks]
c) Processes / Procedures are a key component of information systems. Highlight FIVE
examples of Processes / Procedures that an organization should have in place to
enhance effective use of its Information System Resources. [5 Marks]