Explain the factors to consider when choosing means of communication.

Factors to consider when choosing means of communication.

  • Speed: When the message is urgent, telex, telephone or telegram is the best
  • Cost: Refers to expenses incurred in sending a message.  Generally, the letter is cheaper to send messages.
  • Confidentiality: The ability of the message to reach to the intended person. Letters are better than telephone for confidence purposes.
  • Distance: Represents the geographical gap between the sender and the recipient
  • Evidence: Refers to the record of the message conveyed.  All means of written communication provide evidence.
  • Reliability: The assurance  certainity that the message will reach the intended recipient, at the intended time, place and the right form.  Face to face is the best for this purpose.



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