CUSTOMER CARE MOUNT KENYA UNIVERSITY (MKU) NOTES PDF

1. INTRODUCTION TO CUSTOMER CARE NOTES – Click to view
2. IDENTIFYING CUSTOMERS NEED NOTES – Click to view
3. HANDLING DIFFICULT SITUATIONS NOTES – Click to view
4. COMMUNICATION SKILLS NOTES – Click to view
5. TRANSACTIONAL ANALYSIS NOTES – Click to view
6. PROBLEM SOLVING AND HANDLING CUSTOMER COMPLAINTS NOTES – Click to view
7. SEQUENCE FOR HANDLING DIFFICULT SITUATIONS  NOTES – Click to view
8. CUSTOMER RETENTION AND EARNING LOYALTY NOTES – Click to view
9. BEHAVIOR VERSATILITY NOTES – Click to view
10. HANDLING OPPORTUNITIES NOTES – Click to view

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CUSTOMER CARE NOTES