BUSS 102 BUSINESS MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BUSS 102 BUSINESS MANAGEMENT
FULL TIME/PART TIME
DATE: DECEMBER, 2016 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.

QUESTION ONE
a) Highlight any five demerits of a free market economy (5 Marks)
b) Explain any four objectives of a business enterprise (8 Marks)
c) Markets are changing all the time. Highlight FIVE main reasons of market dynamism.
(5 Marks)
d) Argue the case against corporate social responsibility by business enterprises
(4 Marks)
e) Discuss four ways in which managers may improve ethical behaviors of the workers they
manage in their organization. (8 Marks)
QUESTION TWO
a) Describe the ten (10) managerial roles as identified by Henry Mintzberg. (10 Marks)
b) State and explain any five external environmental factors clearly indicating how they
influence business performance (10 Marks)
QUESTION THREE
a) Discuss the mechanism that managers can use to influence behavior change and create
an ethical climate (8 Marks)
b) The strength of an organizations’ commitment to social responsibility ranges from low to
high depending on the dimension adopted. Explain the dimensions of social responsibility
(12 Marks)
QUESTION FOUR
a) Explain the operating functions of human resource management that organizations
execute. (8 Marks)
b) In order for a business to make decisions it is useful to have a flexible and logical process
which can be followed. Discuss the main steps involved in decision making process
(12 Marks)
QUESTION FIVE
Corporate governance refers to the code of practice by which a firm’s management is held
accountable to capital providers for efficient use of assets.
a) Clearly outline the objectives of corporate governance (8 Marks)
b) Explain any six factors that influence the quality of governance (12 Marks)

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